Deputy Veterans Service OfficerLocations: Antigo |
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Deputy Veterans Service Officer
| Department: | Veterans |
| Reports to: | County Veterans Service Officer |
| Grade/Wage: | Starting at $21.00/hour |
| FLSA Status/Hours: | Non-Exempt, 40 Hours per week |
Summary
The Deputy CVSO is responsible to help carry out all veteran programs at the federal, state and local levels. The Deputy CVSO is the acting CVSO in his or her absence.
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.
- Maintain a deep, working knowledge of U.S. Department of Veterans Affairs (VA) and Wisconsin Department of Veterans Affairs (WDVA) rules and regulations.
- Serve as a primary advocate for Veterans and their families, managing complex case files for federal, state, and Department of Defense programs.
- Work independently to interpret and apply dynamic federal and state statutes to ensure accurate benefit determinations.
- Proactively address urgent inquiries regarding health, housing, and financial stability, including coordination for homeless or at-risk Veterans.
- Facilitate enrollment in VA Healthcare, ChampVA, and Tricare systems and determine eligibility for long-term care and caregiver programs.
- Direct the application and approval process for state-specific entitlements, such as property tax credits and G.I. Bill benefits.
- Provide compassionate guidance and administrative support for burial benefits and funeral honors.
- Leverage media platforms to communicate current events and benefit information to the local veteran community.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High School diploma with a 2-year college degree in business or human services field or equivalent combination of education and experience.
- Preferred to be an honorably discharged Veteran as set forth in Chapter 45.80 Wisconsin Statutes.
Knowledge, Skills, and Abilities
- Ability to communicate clearly and effectively, both orally and in writing.
- Ability to rapidly analyze problems and render sound advice within a limited time-frame.
- Excellent interpersonal skills, helpful attitude, and a problem-solving approach.
- Achieve and maintain VA-OGC accreditation as a VSO Representative within 12 months of hire.
- Ability to pass a background check to obtain a Personal Identity Verification (PIV) card.
- Ability to maintain strict confidentiality regarding health, benefits, and financial information.
Technological Skills
Requires the knowledge to skillfully operate computer hardware and software including the Microsoft Office Suite, automated forms processing software, web browsers, and e-mail.
Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role involves frequent oral communication, standing, walking, and sitting. It requires occasional bending, twisting, squatting, and reaching, as well as occasional lifting or moving of up to 50 pounds.
Work Environment
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal office working environment with little or no discomfort from temperature, dust, or noise. The noise level ranges from quiet to moderately loud.